• Collections Representative II (Core Collections)

    Job Locations US-NJ-Mt. Laurel
    Job ID
    Experience (Years)
    Customer Service/Support
  • Company Overview

    Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.† Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

    Position Overview

    Responsible for the timely collection of all items (Rental, Tax, Maintenance, etc.) as billed to the customer by Canon Financial Services as outlined in the underlying Agreements.  The Collections Representative II will promote the Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts.


    - Timely collection of all past due items (Rental, Tax, Usage, Late Fees etc.).
    - Demonstrates a positive attitude, quality work ethics, works well with others, and respectful of other associates at all times.
    - Ability to work in a fast paced, team environment with high call volume, keeping good composure even during disputes.
    - Ensure the timely and proper application of cash to customer accounts.
    - Understanding of Infolease, including payment application methodology and other critical areas required to successfully manage the portfolio and bring timely resolution to open activities.
    - Provide Risk Management through the timely escalation of defaulted contracts to management for direction and remediation solutions
    - Other business initiatives as requested.


    - Experience Required:  2+ years prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines.
    - Microsoft Excel and Word proficiency.
    - Ability to effectively and efficiently multi-task.
    - Excellent communication skills.
    - Strong command of Infolease application preferred.
    - Ability to understand and resolve complex customer issues.
    - Strong account reconciliation understanding/ability required
    - Background or understanding of accounting practices preferred
    - Bi-Lingual (Spanish) preferred.
    If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed