• Account Relations Representative

    Job Locations US-IL-Itasca
    Job ID
    7518
    Experience (Years)
    3
    Category
    Customer Service/Support
  • Company Overview

    Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2015† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

    † Based on weekly patent counts issued by United States Patent and Trademark Office.

    All referenced product names, and other marks, are trademarks of their respective owners.

    Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
     
     

    Position Overview

    Canon U.S.A., Inc., a respected leader in the Imaging and Office Equipment industry, is seeking an Account Relations Representative for the Midwest Regional Account Management Team located in Itasca, IL. This position will be responsible for performing operational duties in the areas of Order Management, Marketing Program Review and Processing, and Dealer Support.
     
     #CBKMS #CUSA # LI-KM1

    Responsibilities

    RESPONSIBILITIES:
    - Providing dealer/account operational support to Independent Dealers, Canon Solutions America, and Global Accounts
    - Utilize and navigate E-Commerce and internal systems
    - Interfacing with internal/external staff and clients
    - Order Management, which entails order entry, order modification/cancellation/tracking
    - Product inventory review for back order release, and ETA communication
    - Coordinate documentation for Return Authorization Requests
    - Performing Marketing Program review and Claim Processing
    - Participate in quarterly Marketing Program documentation validation
    - Identifying systems issues
    - Obtaining and continuing to grow knowledge of product offerings
    - Consulting in the areas of Business Process Improvement and Problem Solving
    - Responding and following up on inquiries and general requests

    Qualifications

    - Availability to work varying shifts, including, but not limited to 9:00 am - 5:00 pm and 11:00 am - 7:00 pm
    - Ability to work overtime
    - Keen sense of initiative and positive attitude
    - Ability to multi-task and adapt to change
    - Excellent time management skills
    - Excellent organization, communication and interpersonal skills
    - Ability to take direction from multiple people
    - Ability to work with all levels of employees and managers
    - High attention to detail
    - Minimum of 3 years in professional office environment
    - Proficiency in Excel, Word, PowerPoint 
    - Bachelor's Degree is preferred
    If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.

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