Medical Imaging Technical Support Representative III

Location US-FL-Boca Raton
Job ID
7453
Experience (Years)
3
Category
Systems Technical Support

Company Overview

Virtual Imaging, Inc. is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A's extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information. Virtual Imaging specializes in the sale, service, and maintenance of  diagnostic imaging equipment for optimal patient care. Collaborating with large complex hospitals, government organizations, medical facilities, and security agencies, Virtual Imaging offers advanced digital radiography technology, such as diagnostic equipment, digital flat panel technology, and imaging solutions to improve overall workflow and efficiency. To learn more about the seamless synergy of Canon’s wide range of digital radiography and fluoroscopy solutions with Virtual Imaging’s leading RadPRO product portfolio and how they can meet the diverse needs of healthcare providers, please visit www.virtualimaging-fl.com/ or www.usa.canon.com/cusa/healthcare/products/digital_radiography.Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.
† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Position Overview

The Technical Support Representative III (Representative, Tech Sup III) will be responsible for all national technical support activities and responsibilities provided to all our customers including dealer engineers, virtual imaging engineers and customers.
 
 
 #LI-AV1 #CUSA

Responsibilities

- Provide timely technical support to all our customers
- Create various technical documentation and submit it to the field
- Schedule and provide all technical training
- Responsible to keep all technical documentation updated based on the latest product enhancements
- Coordinate all field support visits and activities with our dealers, VI customers and dealer customers
- Project manage and coordinate special and miscellaneous technical support projects, including project management with other service groups within Virtual Imaging
- Plan, develop and create technical support policy and procedures based on management request

Qualifications

- Bachelor's degree preferred
- Strong technical background in one or more of the Medical Imaging disciplines preferred
- Strong technical abilities and troubleshooting skills required
- Ability to read schematics required
- 3 - 5 years experience
- Occasional 25% travel both national and international

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