Customer Service Representative

Location US-NJ-Mt. Laurel
Job ID
7444
Experience (Years)
1
Category
Customer Service/Support

Company Overview

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.
† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Position Overview

Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.

Responsibilities

- Entry level position with minimal years (2 years or less) of call center experience 
- Process terminations and submit tickets when needed for waivers in order to close out buyout keep, upgrade, upgrade to returns and credit/rebills in a timely and efficient manner.
 
- Ability to make sound, factual based timely decisions to provide extraordinary service experience with customers.
 
- Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results.
 
- Answering incoming phone calls, emails and mail along with any additional internal requests in order to meet SLA.
 
- Provide routine customer service billing support including, but not limited to: explaining billing statements to customers, taking customer payments, handling collections issues, insurance, property tax and sales tax , issuing credits, handling changes of service, perform basic troubleshooting procedures, recording customer contact information and details of interactions while maintaining customer portfolio integrity.
 
- Practices customer focus, collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage, internet, etc.)
 
- Projecting and maintaining a positive and professional attitude and being adaptable to changes as neededBeing punctual (i.e. Arriving and being ready to work by start  time of the scheduled shift, arriving to meetings on time and notifying management if associate will be tardy).

Qualifications

- Bachelor’s Degree preferred.
- Experience Required: 2 years or less of Customer Service/call center experience.
- Strong verbal and written skills.
- Basic knowledge level of Microsoft Office products.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed