2018 Canon Insights Summer Internship - Customer Service

Location US-NJ-Mt. Laurel
Job ID
7408
Experience (Years)
0
Category
Intern/Trainee

Company Overview

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. 

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.† Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
 
 

Position Overview

Canon Financial Services, Inc. is currently hiring for our 2018 Canon Insights Intern Program. The Insights Program is a comprehensive program that runs for 10 weeks during the summer. This is a full-time (8:30 AM to 5 PM), 37.50 hours a week, paid internship. This program is designed to provide students an opportunity to gain hands-on work experience by participating in significant work projects and exposure to various business units within Canon.

 
 

Responsibilities

Collections/Customer Service
- Obtain department goals by implementing necessary steps to collect/correct accounts, follow up with customers on outstanding issues.
- Listens to the customer to provide good customer service and timely follow-up.
- Attends training to help advance in the associates’ career path.
- Initiates action to resolve issues.
- Uncover potential problems and implementing necessary corrections to invoices and accounts.
- Partner with other departments to resolve issues
- Document, in detail, all conversations with lessee/dealer in SalesForce.
- Follows instructions, responds to management directions.
- Ability to work in a culturally diverse functional team.
- Ability to meet deadlines
 
Workout
- CASH APPLICATION & ACCOUNT RECONCILIATIONS
- COLLECTION CALLS
- ATTORNEY FOLLOW UP CALLS
- ACCOUNT RESEARCH & DOCUMENTATION
- SPECIAL PROJECTS AS ASSIGNED

Qualifications

We prefer students that are entering their Junior or Senior year as of the Summer 2018, however, all are welcome to apply. To succeed in the Insights Program, you must possess excellent written and verbal communication skills, strong computer skills including MS Word, Excel and Power point, as well as the ability to work independently and as part of a team. 

 
 
- Finance, Business, Accounting,
- Bi-Lingual ,
- MS OFFICE PROFICIENCY: EXCEL; ABILITY TO PERFORM V-LOOKUP, PIVOT TABLES, DATA ENTRY, BASIC FUNCTIONS AND FORMULAS
- MS OFFICE PROFICIENCY: BASIC KNOWLEDGE OF POWERPOINT
- LEGAL OR RELATED FIELD PREFERRED
 

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