Social Media Operations Specialist

Location US-NY-Melville
Job ID
Experience (Years)

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact

† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Position Overview

The Social Media department within Digital Marketing Services Division is in need of a Specialist, Social Media Operations, to assist in the day to day management and execution of our platforms content, tools and process and procedures that cover all aspects of our social policies, relationships and content execution internally and externally. 
This position will assist in managing our moderation team, development and execution of procedural documentation and work to collaborate with internal and external partners to ensure operations and relationships with our vendors are in sync.


This role would include, but not be limited to assisting the existing social media dept in content scheduling, platform, vendor, and moderation team assistance for CITS, VA.
Monitoring and responding to escalated issues or concerns for our social platforms, maintenance and management of our Social Media guidelines, escalation plans and Objectives with our business partners for B2B and B2C. 
Have close relationship with our management team in order to help align our objectives with those of our overall department and business partners.
Management of contracts, accounts and emails associated with the social media department.
This position will require the candidate to travel 30% for overnight travel time required to Virginia once a quarter as well as travel to Trade Shows and working events.


Bachelor's degree in relevant field or equivalent experience required plus 3 to 5 years of related experience. Marketing or Business background preferred.
Technical background and some HTML experience preferred
Knowledge of social media platforms a must ( Such as Hootsuite, Sprinklr, spredfast, etc.)
Experience working with Excel and Powerpoint
Vendor management experience
Moderation/Escalation documentation experience
Job requires 30% travel. This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
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