Systems Solutions Rep. III (Software Solutions Technical Specialist)

US-CA-Irvine
Job ID
7336
Experience (Years)
2
Category
Systems Technical Support

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Position Overview

Canon USA seeks a motivated, hands-on Software Solutions Technical Specialist (Systems Solutions Representative III) who enjoys customer contact to diagnose connectivity and functionality problems on high end copiers as well as the integration of various software products.
 
Position will troubleshoot, research, recreate issues to provide software/solution focused solutions to repair the customer’s products. You’ll work closely with field technicians and Canon Resellers to repair the customer’s products to working condition. You will be a part of a fast-moving team responsible for providing excellent support to our Canon dealer partners. This is a highly visible, high-impact position which is key in maintaining high levels of customer satisfaction.
 
#LI-NF1 #CUSA

Responsibilities

Working in Irvine, Ca., you will work in our certified Center of Excellence to provide telephone and web based technical assistance to Canon dealer partners.
 
- Provide advanced telephone and web based technical assistance to Canon resellers and dealers regarding product connectivity and functionality integration on various hardware and software issues in order to provide timely solutions. This will include:
- High end copier connectivity and functionality as well as integration of various hardware and software products.
- Network connectivity support for production office equipment such as imageRUNNER, imagePRESS and Varioprint devices, along with software support for uniFLOW, Document Server and other Canon software products.
- Duplicate or re-create issues in a lab environment in order to obtain information and provide a solution.
- Log all calls into the Call Management System in order to manage callers' inquiries in the most effective and professional manner.
- Challenge yourself constantly in the diagnosis, troubleshooting, and installation of Canon Business Imaging Solutions Group (BISG) Connectivity Products.
 

Qualifications

- Requires a Bachelor's degree, preferably in Computer Science, Computer Information Systems or Management Information Systems with specific technical coursework.
- Certification such as Network+ (strongly preferred), A+, Microsoft MTA (Networking Fundamentals) or equivalent.
- At least two years of experience in a networking environment with a background in a technical support capacity that utilized your troubleshooting skills to provide issue resolution.
- Working knowledge of current and upcoming versions of Windows, Mac, and Linux OSs.
- Practical applied knowledge of Microsoft and standard network technologies.
- Demonstrated proficiency in setting up and diagnosing networked office/workgroup environments.
- Working application knowledge of current versions of popular commercial software packages (i.e. Office, Acrobat, Adobe Creative Suite).
- Working knowledge of common networking/communication protocols.
- Ability to maintain organization and prioritization for project assignments.
- Excellent oral and written communication skills, particularly in communicating over the phone and via email.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.
 

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