• Medical Imaging X-ray Field Service Engineer II (IL, IN, MI Territory)

    Job Locations US-IL-Chicago
    Job ID
    Experience (Years)
  • Company Overview

    Virtual Imaging, Inc. is a wholly-owned subsidiary of Canon U.S.A., Inc.

    Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean (excluding Mexico) markets. With approximately $31 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2014† and is one of Fortune Magazine's World's Most Admired Companies in 2015. In 2014, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the 11th consecutive year. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

    Canon U.S.A's extensive product line and digital solutions enable businesses and consumers worldwide to capture, store and distribute information.

    Virtual Imaging specializes in the sale, service, and maintenance of  diagnostic imaging equipment for optimal patient care. Collaborating with large complex hospitals, government organizations, medical facilities, and security agencies, Virtual Imaging offers advanced digital radiography technology, such as diagnostic equipment, digital flat panel technology, and imaging solutions to improve overall workflow and efficiency. To learn more about the seamless synergy of Canon’s wide range of digital radiography and fluoroscopy solutions with Virtual Imaging’s leading RadPRO product portfolio and how they can meet the diverse needs of healthcare providers, please visit www.virtualimaging-fl.com/ or www.usa.canon.com/cusa/healthcare/products/digital_radiography.

    † Based on weekly patent counts issued by United States Patent and Trademark Office.

    All referenced product names, and other marks, are trademarks of their respective owners.

    Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other characteristic protected by law. To read more about employment discrimination protections under federal law, please visit this site: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

    Position Overview

    Canon Virtual Imaging is currently pursuing a Medical X-ray Field Service Engineer Technician II (Technician, Field Svc Eng II) for the Illinois, Indiana, and Michigan market to provide on-site product maintenance and repair for Medical Imaging products and equipment.  
    X-ray field service, Medical x-ray field service, Medical Imaging field service.

    #LI-AV1 #CUSA


    - Travel assigned in IL, IN, MI territory (normally within a 150 mile radius daily) to various locations to provide on-site technical assistance to help troubleshoot, repair, install and maintain equipment to ensure full functionality according to specifications.
    - Prepare and maintain record of performance reports detailing equipment serviced as well as other issues related to the event.
    - Analyze record of performance reports to determine source of problem and recommend repair, replacement, or other corrective action; determine trends affecting future design, production, service, and maintenance processes, and recommends modifications for product life and durability.
    - Understand business implications of decisions; display orientation to profitability.
    - Coordinate problem resolution with Engineering, Customer Service, and other Departments to expedite repairs.
    - Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
    - Assist VI Headquarters with staging, installs and repair when demand exceeds existing resources.
    - Along with working on medical x-ray equipment, Field Service Engineer may have to work on body scanner that may be installed in correctional facilities


    - Minimum 5 years experience required.
    - Strong technical background in one or more of the Medical Imaging disciplines preferred.
    - Due to client base, must currently live in the Elmhurst, IL metro area or have flexibility to begin day in that geographic location.
    - Good oral and written communication skills required as well as the ability to deal effectively with people at all levels both internally and externally.
    - Education required ASEE or BSEE (preferred); or equivalent degree or certification; or any equivalent combination of education, work experience, training and/or life experience that demonstrates the ability to do the job.
    - Occasional travel outside of assigned territory and/or overseas.
    - Other skills and responsibilities assigned by your Supervisor as necessary for the operation of the business.
    - Along with working on medical x-ray equipment, Field Service Engineer may work on body scanner that may be installed in correctional facilities.
    - Valid State drivers license
    - This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
    If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed