Billing Representative II

Job ID
Experience (Years)

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent
company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty,
providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured
LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact† Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.


Position Overview

Responsible for compiling amounts owed from purchase orders, charge slips, sales tickets etc, and for preparing invoices and recording transactions. Maintains all payment records. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.


- Reviews installation reports and verifies information to ensure that customer purchase order corresponds to customer pricing. Interacts with regional order department to assist and resolve order processing errors and inquiries
- Calculates and processes customer invoices and dealer credits on System 21 and various PC programs, utilizing established formulas and conforming to National Account Agreements to determine accurate billing of rental and purchase equipment
- Reviews accuracy of Daily Billing Reports, researching and correcting inappropriate charges before release of invoices to customers/dealers
- Interacts closely with National Account customers/dealers/Account Representatives, applying customer service skills to investigate billing inquiries. Verifies with Contract and Credit Departments the need for billing corrections
- Updates machine information regarding price changes due to contract renewal and department code changes to ensure correct billing and issuance of sales commission
- Inputs servicing dealer change due to machine relocation or dealer cancellation. In these cases, selects alternate dealer and issues correspondence to dealer/customer in order to ensure ongoing service of equipment
- Supports sales staff with information regarding account status
- Analyze market sales data using Excel


- This position requires an Associate's degree and at least 1+ years of experience
- Figure aptitude, knowledge of CRT and PC, excellent interpersonal and communication skills, detail oriented, and excellent office skills
- Advanced Excel skills (Formulas/Macro) a plus
- Market research experience a plus
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