Imaging Repair/Service Technician

US-NJ-Lyndhurst
Job ID
7239
Experience (Years)
1
Category
Customer Service/Support

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
 
  
#LI-NF1 #CUSA

Position Overview

Located in Lyndhurst, N.J., provide daily support of incoming repairs of Canon Broadcast TV lenses and accessories.

Responsibilities

This Imaging Repair/Service Technician (Technical Support Representative 1) will provide technical support to customers on operational or maintenance aspects of system equipment.
- Provide expedited repairs to support Factory Service Center’s efforts to meet departmental goals on turnaround time for all repairs.
- Under general supervision, perform on-site maintenance, routine repair, and calibration after installation.
- Repair lenses and related equipment for Canon dealers and customers in a timely and professional manner.
- Provide technical support and training to dealers via telephone.
- Provide information concerning parts, technical information and schematic drawings, and responds to technical inquiries.
- Receive and inspect incoming items for repair and furnishes verbal and/or written cost estimates for repairs. 
- Maintain service area and service repair records.
- Provide Field support.

Qualifications

- Requires High School Diploma or G.E.D. and 1-2 years of specialized training.
- Minimum of 6 months of work experience.
- The ideal candidate will have basic electronics knowledge. Experience working in an electronics repair environment helpful. Optical repair experience is preferred. 
- Knowledge of broadcast camera systems preferred.
- Ability to provide exceptional customer service. Excellent verbal and written communication skills required. 
- Basic computer skills (Word and Excel).
- Position may include some domestic and international travel. Requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
- Candidate must be able to lift 50 lbs. with assistance.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers

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