Documentation Supervisor

US-NJ-Mt. Laurel
Job ID
Experience (Years)
Risk Management

Company Overview

Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact

† Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Position Overview

Documentation Supervisor is responsible to lead Associates to achieve the strategic processing goals and objectives of the Documentation Department.  Supervise Associates to review documentation according to established policy and to ensure contracts are set-up accurately and timely.  Create and maintain a team environment with the Documentation Associates to ensure efficient management of business activities and achievement of department goals and objectives.  Provide support to the Manager and step in to represent the Manager when he/she is unavailable.


- Provides daily leadership to the Documentation associates; responsible for the documenting and funding of lease transactions according to CFS Policies and Procedures, established Quality Assurance goals and within established time frames.
- Responsible to ensure all financial contracts are properly and accurately booked and funded into the CFS Operating system and that Quality goals are achieved and maintained.
- Assists in developing performance metrics by which associates will be held accountable.
- Ensures that all Documentation Procedures are documented and consistently updated and that Associates are processing transactions as per those procedures.
- Exercises prudent Risk Management within the documentation arena. Set work standards for the department.
- Actively participates in inner department and cross functional projects including but not limited to continuous process improvement and automation of functional activities.
- Ability to resolve complex customer issues effectively and timely.
- Builds and maintains working relationships with dealers, Sales Representatives, parent company.
- Builds and maintains strategic working relationships with associates throughout CFS (e.g. Sales Support, Customer Service).
- Assists Documentation Leadership with selection, training, and mentoring of all staff.
- Serves as a Mentor and Coach to the Documentation Associates
- Identifies recurring issues/root causes; propose and implement process improvements
- Reviews, analyzes and executes financial contract terms and conditions modifications within sound, reasonable, prudent and accepted risk tolerances.
- Action oriented and adaptable to changing conditions within CFS.
- Ability to make sound, factual based timely decisions.
- Professionalism – Ambassador for CFS, projecting a professional, positive image of CFS at all times. Maintains a positive attitude at all times.
- Special projects as required.
- Assist Documentation Leadership with Department projects
- Assist in keeping all training materials current to ensure proper training.
- Able to comprehend and approve non-standard documentation terms and conditions modifications.


- Education Required: Requires a bachelor's degree in a related area or equivalent work experience.
- 3-5 relevant business experience required
- Prior Supervisory or Leadership experience preferred
- Team player with a high energy, positive outlook and professional demeanor who takes initiative
- Proficient in Microsoft Word and Excel
- Superior knowledge of Credit concepts
- Strong analytical skills
- Strong communication skills and presentation skills – both written and verbal
- Strong math aptitude
- Ability to multi task
- Extraordinary Customer Service skills
- Cultural Sensitivity
- Delegate Responsibility appropriately
- Planning and Organizational skills
- Technical/Professional Knowledge & Skill
- Continuous Learning
- Innovative


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