Canon U.S.A., Inc.

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Field Service Engineer Technician II (Sacramento, CA area)

Field Service Engineer Technician II (Sacramento, CA area)

Job ID 
7114
Location 
US-CA-San Francisco
Experience (Years) 
5
Category 
Engineering

More information about this job

Company Overview

Virtual Imaging, Inc. is a wholly-owned subsidiary of Canon U.S.A., Inc.

Virtual Imaging specializes in the sale, service, and maintenance of  diagnostic imaging equipment for optimal patient care. Collaborating with large complex hospitals, government organizations, medical facilities, and security agencies, Virtual Imaging offers advanced digital radiography technology, such as diagnostic equipment, digital flat panel technology, and imaging solutions to improve overall workflow and efficiency. To learn more about the seamless synergy of Canon’s wide range of digital radiography and fluoroscopy solutions with Virtual Imaging’s leading RadPRO product portfolio and how they can meet the diverse needs of healthcare providers, please visit www.virtualimaging-fl.com/ or www.usa.canon.com/cusa/healthcare/products/digital_radiography.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

 

† Based on weekly patent counts issued by United States Patent and Trademark Office.

 

All referenced product names, and other marks, are trademarks of their respective owners.

 

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Position Overview

Canon Virtual Imaging is currently pursuing a Field Service Engineer Technician II to provide on-site product maintenance and repair for Medical Imaging products and equipment in the Sacramento, CA area.  

Responsibilities

  • Travel assigned territory (Sacramento, CA) within an approximate 150-mile radius to various locations to provide on-site technical assistance to help troubleshoot, repair, install and maintain equipment to ensure full functionality according to specifications.
  • Prepare and maintain record of performance reports detailing equipment serviced as well as other issues related to the event.
  • Analyze record of performance reports to determine source of problem and recommend repair, replacement, or other corrective action; determine trends affecting future design, production, service, and maintenance processes, and recommends modifications for product life and durability.
  • Understand business implications of decisions; display orientation to profitability.
  • Coordinate problem resolution with Engineering, Customer Service, and other Departments to expedite repairs.
  • Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
  • Assist VI Headquarters with staging, installs and repair when demand exceeds existing resources.
  • Over and above installing and servicing medical equipment, this role will also involve the installation of complete body scanners which are located in industrial environments including correctional facilities.

Qualifications

  • Minimum 5 years experience required.
  • Strong technical background in one or more of the Medical Imaging disciplines preferred.
  • Good oral and written communication skills required as well as the ability to deal effectively with people at all levels both internally and externally.
  • Education required ASEE or BSEE (preferred); or equivalent degree or certification; or any equivalent combination of education, work experience, training and/or life experience that demonstrates the ability to do the job.
  • This position requires driving for company business as an essential function of the job. This position is subject to updated background checks which includes a motor vehicle report.   Employee must possess a valid driver’s license, have proof of insurance and can have no more than (2) minor moving traffic violations within a thirty-six (36) month period.  If requested, employee must complete a Safe Driving/Defensive Driving Class.  Canon U.S.A., Inc. will utilize the information in the background checks to determine an employee’s continued eligibility to drive for company business.  Employees with motor vehicle records that violate the Canon Motor Vehicle Policy may be deemed ineligible to drive on company business and/or be subject to disciplinary action, up to and including employment termination.
  • Occasional travel outside of assigned territory and/or overseas.
  • Other skills and responsibilities assigned by your Supervisor as necessary for the operation of the business.
  • Ability to lift/push/pull up to 70 lbs.
  • Ability to work in hospitals, industrial environments, and correctional facilities is required.
  • Must live in or have availability to relocate to the Sacramento, CA area.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.