Canon U.S.A. in Melville NY is currently seeking a Systems Solutions Representative IV for our brand new Customer Solutions Center. This Certified Center of Excellence has a 94% resolution rate. The Systems Solutions Representative IV will provide telephone and web based technical assistance to Canon dealer partners on BISG products. Experience in diagnosing and troubleshooting technical issues on Canon Software and network connectivity of High end office equipment is required. Position requires excellent oral and written communication skills, excellent customer service, collaboration and creativity skills.
RECENT GRADS WELCOME!
This is a great opportunity for a recent grad with a strong sw background to learn the imaging industry. If you have strong network troubleshooting skills and and a desire to learn, please apply.
Provide an enhanced level of software and connectivity phone and web based support to customer-facing field technicians and Canon resellers who are diagnosing problems. Troubleshoot problems and recommend solutions using technical expertise, by re-creating difficult problems in a lab environment and reference data contained in all Canon available resources. Log all call activity into the Call management system and share information in the knowledge base for both internal and external customers. Create "how to" videos to assist technicians in the troubleshooting process.
• 2 years experience in the computer or networking environment, technical support, or quality assurance capacity is preferred.
• 1+ years demonstrated technical proficiency in troubleshooting Canon software and office equipment is desired,
•Bachelors degree is required, preferably in Computer Science, Computer Information Systems or Management Information Systems with specific technical coursework required.
•Strong knowledge of Windows / MacIntosh environments and their integration into a LAN/WAN.
•Strong networking knowledge, both in theory and practice.
• Some application knowledge of Canon Software products (i.e. uniFLOW, Therefore, PrismaDirect, etc.) and current versions of popular commercial software packages is preferred.
•Network +, Security+, MCITP, MCSA or equivalent certification preferred
•The position may require some light travel.